Priority Levels

Impact Levels

Cody Short

Apr 17, 2020

1013

We prioritize the ticket based on the *impact of the issue.

To ensure we accurately understand the impact of your issue, refer to the chart below.

If you have any questions please reach out to the helpdesk, thanks!

Business Impact	Guidelines
Low	Non-urgent question for technical team Request for new projects Enhancement requests
Standard	Experiencing a loss of functionality or service, but a workaround is possible
High	Experiencing a loss of functionality or service, but a workaround is established Small % of employees affected, a subset of departments affected
Urgent	Experiencing a loss of functionality or service for critical systems, and are not able to establish a work-around Large % of employees or entire departments affected