Methods and steps to follow if your Outlook is not receiving emails. After each method, see if the problem has been resolved. If the problem has been resolved there is no need to continue to the next method. 

 

Method 1

 

Step 1: Open Outlook and click "Send/Receive" on the top bar

 

Step 2: Make sure the "Work Offline" button is not pressed

 

If the button is pressed it will look like this:

 

 

It should look like this: 

 

 

If your problem is resolved you are done. If you are still having trouble move on to method 2. 

 

 

Method 2

 

Step 1: Open Outlook and click "Send/Receive" on the top bar

 

Step 2: Click the "Cancel All" button

 

 

Step 3: Click "Send/Receive All Folders"

 

 

If your problem is resolved you are done. If you are still having trouble please try an Office Repair or submit a help desk ticket.