RT Moore Mimecast User Guide

 

Mimecast is a system that scans your email to identify potential threats.  We have established policies that place messages on hold if they meet certain criteria.  There are two methods available to view these held messages and decide what you want to do with them; you can go to the portal, or you can wait for an email digest to be sent to you.  We will cover both methods here.

 

 

Portal Walkthrough

 

To log into the RT Moore mimecast portal, follow these instructions:

 

 

1. Navigate to the RT Moore mimecast portal by clicking here. 
2. In most cases you will be automatically logged in. Otherwise, you will be redirected to a Microsoft RT Moore sign in page, where you will need to sign in with your email address and password.

 

 

 

The Personal On Hold viewer allows you to view the emails that have been held, and decide if you want to release them or reject them. 

 

(If you do not release or reject a message from the Hold queue within 14 days, it is automatically removed. You'll still be able to retrieve the email from the archive.)

 

Rejecting a Message

 

To reject a message:

 

Using the   (Reject) icon, select one of the following desired actions:

 

Menu option	Results
Reject Message	The message is removed from the “Personal on Hold” viewer. The sender isn't notified. Future emails from this sender may be held.
Reject Message & Block Sender	The message is removed from the “Personal on Hold” viewer. The sender isn't notified. A Blocked Senders Policy is created for the sender's email address, meaning they are unable to send you messages in future.
Reject Message & Block Domain  *NOT RECOMMENDED	The message is removed from the “Personal on Hold” viewer. The sender isn't notified. A Blocked Senders Policy is created for their domain, meaning any sender from the domain is unable to send you messages in future.

 

 

Releasing a Message

 

To release a message:

 

 

Using the   (Release) icon, select one of the following desired actions:

 

Menu option	Description
Release Message	The email is removed from the “Personal on Hold” viewer and is delivered to your Inbox. Future emails from the sender may be Held.
Release Message & Permit Address	The message is removed from the “Personal on Hold” viewer and is delivered to your Inbox. A Permitted Senders Policy is created for the sender's email address, meaning future messages from the sender are delivered straight to your Inbox.
Release Message & Permit Domain	The message is removed from the “Personal on Hold” viewer and is delivered to your Inbox. A Permitted Senders Policy is created for the sender's domain, meaning future messages from it are delivered straight to your Inbox.

 

 

 

Email Digest Walkthrough

You can also release messages, block, or release and permit senders via the email digest, by clicking on the appropriate links in the digest email you receive, shown below:

 

 

***   If you have questions or issues with any of this, feel free to create a ticket by emailing the IT team at [email protected] . ***